Responsible gambling

Playground Poker Club Montreal is committed to providing a safe and enjoyable experience for all players, while promoting responsible gambling practices.

Setting Limits

To prevent excessive spending or loss, we encourage players to set limits on their deposits, sessions, and total gaming time. Our daily deposit limit ranges from $100 to $10,000, allowing you to control your spending habits. You can also opt-out of promotions and bonuses if they do not suit your gaming style.

Self-Exclusion

If you feel that gambling is becoming a problem for you or someone else, we offer a permanent self-exclusion program. This will block access to our facilities, online services, and promotional materials, providing a safe space from potential temptations. Self-exclusion can be reversed only after 6 months of continuous abstinence.

Cooling-Off Periods

For added protection against excessive gaming, we provide cooling-off periods ranging from 24 hours to 6 months. During this time, you will not receive promotional materials or access our facilities online or in-person. This allows for a much-needed break and helps maintain a healthy relationship with gambling.

Account Restriction Policy

We reserve the right to restrict your account if we suspect any form of prohibited behavior, such as underage gaming attempts, multiple accounts creation, or suspicious activity patterns. If this occurs, you will lose access to our facilities, promotions, and services until further notice. We encourage transparency in resolving disputes; all account restrictions are subject to written appeal.

Support for Problem Gamblers

We recognize that problem gambling affects not just the individual but also their loved ones. Our dedicated staff undergoes extensive training on identifying signs of problematic behavior and supporting those in need. If you feel overwhelmed or struggling with your gaming habits, please don't hesitate to reach out to us discreetly.

Available Support Resources

For comprehensive support services, we recommend exploring our website for information regarding local problem gambling organizations such as:

• Gambling Help Online Quebec
• Problem Gambling Institute of Ontario
• Canadian Responsible Gambling Council
• Jogadores Anônimos Quebec

Our staff is here to help; you are not alone in this journey.